Terms, Conditions and Privacy Policy


These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

This site is owned and operated by Cloud 9 Minds.

Cloud 9 Minds is a trading name of Cloud 9 Minds Ltd.

Registered office: 54 Grampian Road, Sandhurst, Berkshire, GU47 8NH. Registered in England 12023730.

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at info@cloud9minds.com or call us on 07803 956523.


All rights, including copyright, in this website are owned by or licensed to Cloud 9 Minds, any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Cloud 9 Minds. You may not modify, distribute or re-post anything on this website for any purpose.


Cloud 9 Minds has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

The weights, dimensions and capacities given are approximate only.  We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, Cloud 9 Minds disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Cloud 9 Minds shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


Cloud 9 Minds makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it.

Cloud 9 Minds shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


4.1 Any Customer complaints should be addressed to Cloud 9 Minds. Director, the e-mail address and telephone numbers of which are listed on our website in “Contact Us”.


5.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.

5.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

5.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.


6.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

6.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only for your personal use in placing orders through www.cloud9minds.com and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

6.3 These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.

These Terms and Conditions were updated on 6th June 2019


Cloud 9 Minds collect three kinds of information from visitors to www.cloud9minds.com – site usage data from server log files, email information and contact registration details when you send an enquiry form. We have made every effort to ensure your privacy and personal details are protected at all times when you shop with us.

Site Usage

Server log files allow us to record visitor usage of the site. Cloud 9 Minds may collate this type of information in order to make changes to the site and its content – based on the way visitors interact with it. Log files do not contain any personal information.

Information collected

When you click on a link to send an email to info@cloud9minds.com or you are asked to submit an enquiry form with details such as your name, email address and telephone contact number, this data is sent by our server as an email message and is  logged securely by our CMS.  If you contact us for any reason, we may retain copies of any letters, emails or online forms and may record telephone conversations with you.

How we use your data

By contacting us via email or our enquiry forms, you are consenting to the processing of your personal data and as such consent is the legal basis by which your data will be used.  If you contact us via email, website enquiry forms or letter , your information will be held for as long as your enquiry is pending.

We may use your personal data in order to:

  • Administer our website
  • Keep our website secure and prevent fraud
  • Send you information and offers relating to our products and services
  • Reply to any enquiry you have sent us via this website, via email or via letter,
  • Send you non-marketing communications.

If you have submitted your contact details with us we may occasionally email you with information about products which we feel are to be of interest to you. These recommendations may be made as a result of information we hold about you, or may be based on recent purchases.  You will have the option to unsubscribe or opt out at any time.

Third Party Websites

You can feel confident of total security since we will not pass your email address or any of your personal details on to any other third party companies. However, www.cloud9minds.com may also contain links to third party websites and partner sites which we do not control, and are not responsible for the collation of any personal information by third parties whose privacy policy may differ from ours.

This privacy policy was last updated on 6th June 2019.


What are cookies?

Cookies are a small text files that are stored in your web browser that allows Cloud 9 Minds or a third party to recognise you. Cookies can be used to collect, store and share bits of information about your activities across websites, including on the Cloud 9 Minds website.

Cookies might be used for the following purposes:

  • To enable certain functions
  • To provide analytics
  • To store your preferences
  • To enable ad delivery and behavioural advertising

www.cloud9minds.com uses both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our Website. These cookies expire after a short time, or when you close your web browser after using our Website. We use these cookies to identify you during a single browsing session, such as when you log into our Website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the Cloud 9 Minds website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the www.cloud9minds.com Website and other websites that you’ve visited.

What are your cookies options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can I find more information about cookies?

You can learn more about cookies by visiting the following third party websites: